slotkaki Privacy Policy

Data Controller Information

The slotkaki platform is operated by a company operating under international licensing. For any enquiries related to privacy and data protection, users may contact us by email at [email protected] or through the 24/7 live chat service available on the platform.

By registering an account and using slotkaki's services, you agree to the collection and use of your personal information as described in this policy. If you do not agree, please stop using our platform.

Types of Information Collected

We collect several categories of personal information for the purposes stated in this policy:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, nationality and other identity verification documents required by Know Your Customer (KYC) procedures.
• Contact Information: Email address, mobile phone number, and mailing address where applicable.
• Financial Information: E-wallet details (Touch 'n Go, Boost, ShopeePay), bank account numbers for DuitNow and FPX, and information related to deposit and withdrawal transactions.
• Account Information: Username, password (in encrypted form), login history, betting records and transaction history on the platform.
• Technical Information: IP address, web browser type and version, device operating system, cookie data, session information and platform access logs.
• Behavioural Information: Platform usage patterns, games played, settings preferences and user feedback if provided voluntarily.

Purpose of Use of Information

Information collected is used solely for the following purposes:

• Registration, verification and management of user accounts including KYC and AML (Anti-Money Laundering) processes.
• Processing deposits and withdrawals through the payment methods provided.
• Providing customer service via live chat and email in Malay and English.
• Sending important notifications related to accounts, transactions, system updates and policy changes.
• Ensuring platform security, and preventing fraud, illegal activity and account misuse.
• Meeting legal and regulatory compliance obligations under the international licensing held.
• Improving service quality, analysing platform performance and developing new features.
• Enforcing the age limit — users must be 21 years of age or older to use this platform.

Sharing Information With Third Parties

slotkaki does not disclose users' personal information to third parties except in the following circumstances:

• Payment Service Providers: Transaction information that must be shared with payment processors such as banks, e-wallet operators and the DuitNow/FPX network to complete your financial transactions.
• Game Providers: Minimum technical data required by game software providers to ensure games function correctly on our platform.
• Legal Compliance: When required by court order, authority directive, or legislation applicable under our licensing jurisdiction.
• Security and Investigation: To law enforcement agencies where there is evidence of fraud, money laundering or serious security threats.
• Business Transfer: In the event of a company merger, acquisition or asset sale, users will be notified in advance.

In all cases, we ensure that the relevant third parties are bound by confidentiality and data protection obligations that are equivalent to or stricter than our own standards.

Cookies and Tracking Technologies

The slotkaki platform uses cookies and similar tracking technologies to ensure a better and properly functioning user experience. There are three categories of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions, account security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect statistical information about how users interact with the platform for internal improvement purposes. This data is aggregated and does not identify individuals.
• Functional Cookies: Store user preferences such as display settings, last game selection and account configuration information for your convenience.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the overall functionality of the platform.

Data Security

We implement various technical and organisational measures to protect your personal information from unauthorised access, disclosure, modification or destruction:

• Data encryption during transmission using 256-bit TLS/SSL protocol.
• Password storage in hashed format with cryptographic salt — no passwords are stored in plain text.
• Role-based access controls for internal staff, with comprehensive audit logs.
• Continuous security monitoring and periodic vulnerability assessments by a cybersecurity team.
• Clear incident response protocols in the event of a data breach, including notification to affected users.

User Rights

As a slotkaki user, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Correction: Request correction of information that is inaccurate or incomplete.
• Right of Deletion: Request deletion of your personal data subject to ongoing legal obligations and compliance requirements.
• Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for certain purposes such as direct marketing.

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will respond within a reasonable period and no later than 30 working days.

International Data Transfers

As slotkaki operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that data transfers are carried out with adequate protection through:

• Data processing agreements that comply with international data protection standards.
• Use of legally recognised data transfer mechanisms.
• Selection of technology partners with a strong and auditable privacy compliance record.

Data Retention Period

slotkaki retains your personal information for as long as your account is active or as long as it is needed to provide our services. After account closure, we retain data for the period required by legal and compliance obligations (particularly for financial records and KYC/AML), after which data is securely deleted or anonymised.

Technical logs and session data are typically retained for a shorter period in line with system security and debugging requirements.

Changes to This Policy

slotkaki reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements or user feedback. Each material change will:

• Be published on this page with a new "Updated" date.
• Be communicated to registered users via an in-platform notice or the registered email address.
• Take effect 14 days after notice is given, allowing users time to review and respond.

Continued use of the slotkaki platform after the effective date of such changes is considered your acceptance of the amended policy.

Contact Us About Privacy

For any enquiries, complaints or requests regarding this Privacy Policy or the management of your personal data, please contact our Privacy Officer team:

• Email: [email protected]
• Live Chat: Available 24/7 through the slotkaki platform in Malay and English
• Response Time: We aim to respond to all privacy enquiries within a reasonable time